Accessibility

Wiley Services is committed to making this website usable by everyone, including people who rely on assistive technologies such as screen readers, voice control, screen magnifiers, or keyboard-only navigation.

We target the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA, published by the W3C in October 2023. WCAG 2.2 AA is the standard most widely recognized in the United States for private commercial websites and is the standard the U.S. Department of Justice adopted (at WCAG 2.1 AA) for state and local government websites in its April 2024 rulemaking.

• Automated scanning with axe-core during development.
• Manual keyboard testing — navigating every page with Tab, Shift+Tab, Enter, Space, and Escape, with no mouse.
• Screen-reader spot checks with NVDA on Windows (Chrome and Firefox) and VoiceOver on macOS (Safari).
• Color-contrast verification against WCAG 1.4.3 (4.5:1 for normal text, 3:1 for large text and non-text UI components).

• Skip-to-main-content link as the first focusable element on every page.
• Semantic landmark structure (header, navigation, main, footer).
• A visible keyboard focus indicator on every interactive element.
• Reduced-motion support — animations are neutralized when your system's reduced-motion preference is set.
• Labeled form controls with programmatic error and success messaging.
• The “Request Inspection” dialog uses the native <dialog> element, which provides browser-managed focus trapping and Escape-to-close.
• Sign-in (/login) supports password-manager autofill and does not use CAPTCHA or other cognitive-function tests.
• The chat widget identifies itself as an automated assistant and announces new messages to screen readers via an aria-live region.

We try to be transparent about areas we are still working on:

• The fixed-position left-side Emergency Services rail and the bottom-right chat widget are convenient for sighted users but, in narrow viewport heights, can sit visually adjacent to focused content. We are evaluating focus-not-obscured behavior under WCAG 2.4.11.
• The chat widget provides quick canned responses; for any urgent matter the fastest path is our 24/7 phone line at 816-592-0583.
• Some legacy news-article images may have brief alt text; we are reviewing each on its next content update.

If you encounter a barrier we have not listed, we want to hear about it.

If any part of this site is difficult to use because of a disability, please contact us:

• Phone (24/7): 816-592-0583
• Form: /contact — mention “accessibility” in the message.

We aim to respond to accessibility reports within two (2) business days and to address validated barriers within thirty (30) days, or to provide a concrete written plan and timeline if remediation requires longer. You are also welcome to request information delivered by phone or another accessible channel if a page is preventing you from accessing it.

• WCAG 2.2 Level AA (W3C, 2023)
• Title III of the Americans with Disabilities Act, 42 U.S.C. §§ 12181–12189