Wiley Services
News & Field Notes

Practical guidance from the field.

What we've learned in 26 years of restoration and contracting — storm prep, water damage response, smoke cleanup, insurance claim advocacy, and renovation best practices. Written by Derick Wiley for homeowners in the Kansas City Metro and Northwest Missouri.

Water

24/7 Water Damage Response: The First 60 Minutes That Save Your Home

What you do in the first hour after a water loss determines whether your claim is a $2,500 dry-out or a $25,000 reconstruction. Here's the playbook.

6 min read
Storm

Soft-Metal Hail Damage: The Roof Claim Most Contractors Miss

The single most common scope omission on storm claims — and why it costs homeowners thousands two or three years after the original event.

5 min read
Mold

Mold After a Water Loss: The 48-Hour Window

Microbial growth begins within 24 to 48 hours of a water event. Here's the science, the timeline, and when to bring in a Mold Hygienist instead of guessing.

6 min read
Renovation

Asbestos in Older Homes: When to Test, When to Tear Out

Asbestos is not fully banned in the United States — only chrysotile, and only since 2024. Here's the regulatory record and the renovation rules for older homes.

6 min read
Storm

Spring Storm Season in Kansas City: A Homeowner's Hail Damage Checklist

Missouri's storm season runs March through October. Here's what to inspect after every major storm — and the soft-metal damage most contractors will miss.

7 min read
Fire

What Smoke Really Does to a Home (and Why Cheap Cleaning Won't Cut It)

Smoke isn't just a smell. It's a chemical residue that migrates into wall cavities, attic insulation, and HVAC ductwork. Here's why proper fire restoration is structural, not cosmetic.

6 min read
Emergency Tips

Choosing a Restoration Contractor After a Disaster: Six Questions to Ask

After a fire, flood, or major storm, the worst-equipped homeowner is also the one being asked to make the most important decisions. Six questions that separate the real contractors from the trucks with magnetic signs.

6 min read
Insurance

How to Read Your Homeowner's Policy Before You Need It

Most homeowners read the policy for the first time after a claim is denied. Here's what to check now — endorsements, deductibles, exclusions, and the ACV vs. RCV question.

8 min read
Water

Winter Pipe Bursts: Prevent, Detect, Respond

Below about 20°F, exposed pipes are at risk. Here's how to prevent the failure, where to look for early warning signs, and what to do in the first 30 minutes after a burst.

7 min read

Have a question we haven't covered?

The phone rings the owner. We're happy to talk through a project, a recent storm, or a coverage question — no obligation.